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Family Survey Results

Since 2000, we have been sending a survey to each and every family we serve, in order to evaluate our service.  Most of those families have responded to our request for input. That is a considerably high percentage for this type of survey. Most have answered all of the questions, but some folks only completed portions of the survey.

We are extremely pleased with the results that are tabulated and shown along with some random comments.

 

Do You have Any Additional Comments?

"From start to end, Lanigan's was there to comfort and guide us through this difficult process. Very honest and trustworthy. May God bless you for all that you do!"

"Words do not do justice to the compassion and professionalism shown to me and my family by Pat and his staff."

" The excellent rating I have given to the PAtrick T. Lanigan Funeral Home is because he, along with his staff, have earned it. Pat went above and beyond to provide support and comfort to our entire family.  His attention to detail is like no other funeral airector in the area."

"Lanigan staff is superior to other funeral homes we have used and visited.  Every one of them was of utmost satisfaction from begining to end.  We couldn't have asked for better service during this most difficult time."

"Above and beyond with follow up materials and presentation, thank you note, etc."

"Pat Lanigan and his staff of professionals were hand picked from heaven"


“Only to add that such a difficult time was made more acceptable when you have such thoughtful, professional personnel attending to all necessary tasks.”

“Our family can never adequately express our thanks to everyone at Lanigans. Their compassion at such a sorrowful time is above and beyond expectations. Our brother/son looked so natural and peaceful. The constant concern of our needs was truly appreciated. Our family will always use Lanigan in the future.”

“I felt that an outstanding level of support and just plain kindness was maintained throughout the entire experience. It left me with a good feeling when I think back over that time. The relatives and friend have also been making very favorable comments.”

“Everyone connected with the funeral home was wonderful!”

“Mr. Lanigan and his firm I give my highest recommendation. They did a marvelous job. I couldn’t have been more pleased.”

“I could not have been more pleased or satisfied with Patrick Lanigan and the Lanigan Funeral Home. This was a totally unexpected death and I am a 43 yr. Old widow with 6 children. Patrick took the time to talk to the children and walked me thru a funeral that I thought would kill me as well. I will recommend this funeral home to everyone.”

“My family couldn’t have wanted for anything. Patrick and his staff were wonderful and saw to all of our needs. They made a very sad and stressful situation so much easier on the entire family. Other members of our family will be using Patrick’s services.”

“Lanigan funeral home made a very difficult time bearable. They were a great comfort to me and my family.”

“They were very attentive and helpful. They are still helping in my time of sorrow.”

“Mr. Lanigan made this difficult experience a very personal and comforting experience. His staff was excellent and very professional as well as empathetic.”

"I was very pleased with the Lanigan Funeral Home. Mr. Lanigan and his staff were very helpful and courteous. The whole experience was very easy and pleasant (as pleasant as can be under the circumstances). All of our needs were taken care of from helpful tips to coffee room and children's playroom. I would have no reservations about recommending this firm to friends and family.

 

Survey Results

Were you satisfied with the handling of the funeral arrangements?

Yes 99.9%

Did the funeral director understand your family’s needs?

Yes 100%

How would you rate the following?

 

Personnel/Funeral Director

Professional   Excellent 99.9%

Courteous  Excellent 99.9%

Attention to Detail Excellent 99.9%

Appearance Excellent 99.9%

 

Funeral Home Facility

Cleanliness Excellent 99.9%

Adequate Parking Excellent 95% Good 5%

Well Lit (Inside) Excellent 95% Good 5%

Inside Traffic Flow Excellent 95%   Good 5%

 

Would you recommend this firm?

Yes 99.9%

Were their services and prices clearly explained?

Yes 100%

Was the cost of services:

What was expected 95%

Was the cost of merchandise:

What was expected 95%

Were you satisfied with the appearance of the deceased?

Yes 99.9%

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